Call Centre & Support Services

Call center and technical support staff from First Online Solutions help entrepreneurs to focus on what they’re best at: developing new products and growing a successful business.

Consolidated call handling, hosting, software and site development services give SMEs go-to-market skills with minimal financial outlay. Using our trained technical staff can help you bypass the growing pains typically associated with hiring and managing freelance or in-house support personnel.

How We Support Your Business

  • Initial Audit

    We survey your digital assets and customer acquisition channels to find out where we can help. New hosting solutions, custom software, on-site tweaks and changes get you ready for market. Taking an in-depth view of your business, we propose digital and human resources needed to help you grow.

  • Training

    Implementing new call center and support solutions is best executed as a collaborative process. We take on board existing revenue data, sales channels and tactics, incorporating them into a rigorous training program for our operators.

  • Call Handling

    Call center operators and salespeople take over customer communication only once they’ve been given the time, training and tools necessary to do so properly. A focus on courtesy, professionalism, and real knowledge of your business, products and services help make our call handling solutions a success.

  • Customer Relationship Management

    Bespoke CRM solutions help you to measure and control site traffic, call volume and conversions. Save on staffing and analytics costs, gather historical data on customer acquisition and retention, and capitalize on new business opportunities you might otherwise miss.